Privacy Policy

Last updated 12/06/2026

This policy explains how we handle your personal information when you use this website, book a call, or become a customer. We are committed to handling your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

This website and the services described on it are operated by Tradie Buddy AI (ABN 13 220 178 522), a sole trader based in Australia ("we", "us", "our"). For any privacy question or request, contact us at mitch@tradiebuddyai.com.

2. What we collect

When you submit the booking form we collect the details you provide: your name, business name, trade, phone number, email address, and anything you write in the message field. When you use the site we also automatically collect limited technical information: the pages you view, the website that referred you, campaign tags (UTM parameters), your approximate country, your browser type, and a one-way hashed version of your IP address (we do not store your raw IP).

3. Why we collect it and how we use it

• To respond to your enquiry and arrange your discovery or growth-plan call.
• To provide, quote, schedule and deliver our services if you become a customer.
• To understand how the site performs and improve it (analytics).
• Where you have opted in, to send you helpful updates and offers (you can opt out at any time).

We only collect what we need for these purposes. Responding to an enquiry you submit is on the basis that you have asked us to contact you about it.

4. Marketing and consent

We will only send you marketing messages where you have given us consent (for example, by ticking the optional box on the form) or where the law otherwise allows it. Every marketing message includes an easy way to unsubscribe, and you can opt out at any time by using that link or by emailing us. We honour the Spam Act 2003 and the Do Not Call Register for any calls.

5. Who we share it with

We do not sell your personal information. We share it only with the service providers we use to run our business and this site:

Some of these providers may store or process data outside Australia. We take reasonable steps to ensure your information is handled with appropriate protection wherever it is processed.

6. Cookies and analytics

This site uses cookies and similar technologies for analytics and, where you consent, advertising measurement. You can control cookies through your browser settings. Disabling cookies may affect some features.

7. How we store and protect it

Your enquiry details are stored in our database, which is hosted in Australia (Cloudflare's Oceania region), with access restricted to us. We take reasonable technical and organisational steps to protect your information from misuse, loss, and unauthorised access. No method of transmission or storage is completely secure, but we work to keep your information safe and to respond promptly to any issue.

8. Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email mitch@tradiebuddyai.com and we will respond within a reasonable time.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first at mitch@tradiebuddyai.com so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it was last changed. Please check back occasionally.

Tradie Buddy AI, ABN 13 220 178 522. Contact: mitch@tradiebuddyai.com